ROOTRISE RETURN & REFUND POLICY

We want you to feel confident when ordering from RootRise. Because many RootRise products are personal-care, cosmetic, and at-home assessment products, certain items cannot be returned once opened or used for health, hygiene, and product-integrity reasons.

14-Day Return Policy

Eligible unopened, unused, and undamaged products may be returned within 14 days of delivery.

To be eligible for a return:

  • The product must be unused and unopened.
  • All original seals, packaging, labels, and components must be intact.
  • The item must be in resalable condition.
  • Proof of purchase or your RootRise order number is required.
  • The return request must be submitted within 14 days of confirmed delivery.

Please contact RootRise before sending any product back. Unauthorized returns may not be accepted.

Non-Returnable Items

For health, hygiene, safety, and product-integrity reasons, the following items are final sale once opened or used:

  • RootRise AI Scalp Sebum Assessment Kits
  • RootRise AI Beard Sebum Assessment Kits
  • Used sebum collection strips
  • Opened shampoos or hair/scalp products
  • Opened botanical growth elixirs or beard products
  • Opened lip-care products
  • Any other opened or used personal-care product

A completed or partially completed assessment kit cannot be returned after the testing materials have been used.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact RootRise promptly after delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping package if the item was damaged during shipment

Once reviewed, RootRise may provide an appropriate replacement, refund, or other resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

Refunds

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account after RootRise processes it.

Original Shipping Charges

Original shipping charges, including the $8 flat-rate U.S. shipping charge, are non-refundable unless the return resulted from an error by RootRise or an eligible damaged or defective order.

Return Shipping

For ordinary returns of eligible unopened merchandise, the customer is responsible for return shipping costs.

If RootRise sent an incorrect item or approves a return because of an eligible product defect or other RootRise error, RootRise will provide instructions regarding the return or replacement.

Free-Shipping Orders

Orders of $100 or more qualify for free U.S. shipping.

If merchandise from a free-shipping order is returned and the remaining order value falls below the $100 free-shipping threshold, RootRise reserves the right to deduct the standard $8 shipping charge from the approved refund.

Exchanges

We do not offer direct exchanges for opened or used personal-care or assessment products.

For eligible unopened merchandise, please contact RootRise for assistance before returning the item.

Order Cancellations

If you need to cancel an order, contact RootRise as soon as possible.

We will make every effort to accommodate cancellation requests; however, once an order has been processed or shipped, it may no longer be eligible for cancellation and the standard return policy will apply.

How to Request a Return

To request a return, contact RootRise through rootrisesystem.com and provide:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return

Please wait for return instructions before mailing your product.

Questions

For questions regarding returns, refunds, damaged orders, or your RootRise purchase, please contact us through:

rootrisesystem.com

RootRise System
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