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At RootRise, every healthy hair journey begins with understanding the scalp. Hair comes in many textures, lengths and styles, but every scalp needs the right balance of natural oil (sebum) to support healthy-looking hair.
FREQUENTLY ASKED QUESTIONS
The Beard Sebum Test Kit provides testing strips for evaluating oil levels in key beard areas and supports the RootRise AI Beard Assessment experience. Follow the kit and app instructions for the locations and timing of your test.
The RootRise beard assessment focuses on the Beard Area and Under Chin. Testing more than one location helps identify whether oil levels differ across the skin beneath your facial hair.
The skin beneath facial hair produces sebum just like the scalp. Understanding whether that skin is dry, balanced, oily, or different from one area to another can help you choose beard-care products more intentionally.
If you need help with an order, Sebum Test, AI assessment, product recommendation, or account experience, contact RootRise through the customer-support information provided on the official website or app. Include enough information about your issue for the team to assist you efficiently.
By accessing the RootRise website, app, assessments, or purchasing RootRise products, you agree to the applicable Terms & Conditions, including product-use guidelines, limitations of the AI assessment, ordering terms, intellectual-property protections, and other customer policies. Please review the complete Terms & Conditions posted by RootRise before using the service.
