SHIPPING INFORMATION

At RootRise, we work to get your order packed and on its way as quickly as possible.

U.S. Shipping

Flat-Rate Shipping: $8.00

FREE U.S. SHIPPING on orders of $100 or more.

Free shipping is automatically applied to qualifying orders of $100+ at checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Please allow time for the shipping carrier to update tracking information after your order has shipped.

Delivery

Delivery times begin after your order has been processed and shipped.

Actual delivery times may vary depending on your location, carrier delays, severe weather, holidays, or other circumstances outside of RootRise’s control.

Please Check Your Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact RootRise as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery address.

Damaged Orders

If your order arrives damaged, please contact RootRise promptly and provide:

  • Your order number
  • A brief description of the damage
  • Clear photos of the damaged product
  • Clear photos of the shipping package

Please keep the original packaging until your request has been reviewed.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the expected delivery period, please contact the shipping carrier or RootRise for assistance.

If tracking shows Delivered but you cannot locate your package, please check around the delivery location, with household members, neighbors, building management, or other areas where the carrier may have safely left the package.

Shipping Questions

For questions about your RootRise order or shipment, please contact us through rootrisesystem.com and include your order number.

RootRise System
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